Your orders and replies, on WhatsApp automatically
Every order update and every common question, answered on the app your customers already live in — from your own number, without you typing a word.
- Your own number
- No coding
- Live in minutes
Your business
online · replies instantly
sent automatically · 0s
order update · automatic
WhatsApp Automation sends your order updates and your common replies from your own WhatsApp number, automatically. You connect the number you already use, write the replies once, and every new order and every repeated question is handled for you — inside the same dashboard that runs your store.
Every chat handled, without hiring anyone
Order updates, sent automatically
Order confirmed, packed, shipped, out for delivery and delivered — each one goes out on WhatsApp the moment it happens, without anyone typing it.
Instant replies, 24/7
Answer the questions you get all day — price, catalogue, delivery time, location — the second a customer asks, even at midnight.
Menu-based flows
“Reply 1 for pricing, 2 for the catalogue, 3 to talk to us.” Simple menus that guide a buyer to the answer instead of to a queue.
Business-hours aware
One reply during your working hours and another after them, so nobody is left staring at a chat that never moves.
Opt-in broadcasts
Send an offer or a new arrival to customers who have messaged you before, with consent guardrails built in.
Your number, your customers
It runs on your own WhatsApp number and your own contact list. Nothing is shared with anyone else.
Questions, answered
Do I need a separate number for this?
No. It runs on the WhatsApp number your customers already message you on — you connect it once from your dashboard and it starts working.
Will my customers know the replies are automatic?
The replies come from your own number and read like your own messages. You write them, so they sound like your business — and a real person can take over any chat at any moment.
Does it send order updates for my store?
Yes. Orders placed on your Hookly store can trigger WhatsApp updates automatically — confirmed, shipped, out for delivery and delivered — so you stop answering “where is my order?” by hand.
Can I message people who never contacted me?
Unsolicited bulk messaging is the fastest way to get a number blocked, so it is not what this is for. Broadcasts go to customers who have messaged you or bought from you, with sending limits that keep your number healthy.
How do I get it?
It is set up from inside your store dashboard — there is nothing to install. See the plans page for what is included in each package.
Put your WhatsApp to work
Start your store with Hookly and turn on automation from your dashboard.